Refunds & cancellations
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date.
- Full payments made less than 4 weeks in advance of the delivery date are non-refundable.
- Full payments made more than 4 weeks in advance of the delivery date are subject to a cancellation fee if cancelled more than 4 weeks in advance of the delivery date.
- We cannot refund the cost of any orders cancelled with less than 4 week’s notice.
- Orders paid in full and cancelled with more than 4 weeks notice will receive a partial refund of 50% of the total amount paid. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative.
If you do not wish to accept our suggested alternative, then we will refund the full price to you